Shipping policy
Shipping & Handling Fees
Within India – We offer Free Shipping for all orders above INR 1500.
Express shipping is available upon request. a flat rate of Rs. 120 is applicable for orders below INR 1500.
International – For international orders there is a nominal charge based on the products and country we ship to. Further note, you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you accept the order. Please get in touch with us at 9971133933 or email us at info@threadfairyco.com for placing international orders.
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@threadfairyco.com.
Production & Shipping Time
Some of our products are personalised or made-to-order, so production times can differ between products. Please check the product page for an estimated processing time.
If you have ordered many products with different processing times, please consider the longest lead time. To reduce packaging and keep our environmental impact lower, we will ship your entire order as one package.
Shipment times on your order begin after the production times. As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.
Expected delivery timelines based on location:
Within Delhi : Please allow 1 to 3 business days for the courier to be delivered
Metros: Please allow 2 to 5 business days for the courier to be delivered
Non-Metros and Interiors: Please allow 5 to 10 business days for the courier to be delivered
International: Please allow 10 to 14 business days for the courier to be delivered
Business days do not include Saturday or Sunday, and these estimates do not include weekend delivery.
