Shipping, Returns and Exchange

Shipping Returns and Exchange

Shipping & Handling Fees
Within India – We offer Free Shipping for all orders above INR 1500.

Express shipping is available upon request. a flat rate of Rs. 120 is applicable for orders below INR 1500.

International – For international orders there is a nominal charge based on the products and country we ship to. Further note, you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you accept the order. Please get in touch with us at 9971133933 or email us at for placing international orders.

Production & Shipping Time
Some of our products are personalised or made-to-order, so production times can differ between products. Please check the product page for an estimated processing time.

If you have ordered many products with different processing times, please consider the longest lead time. To reduce packaging and keep our environmental impact lower, we will ship your entire order as one package.

Shipment times on your order begin after the production times. As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.

Expected delivery timelines based on location:

Within Delhi :
 Please allow 1 to 3 business days for the courier to be delivered
Metros: Please allow 2 to 5 business days for the courier to be delivered
Non-Metros and Interiors: Please allow 5 to 10 business days for the courier to be delivered
International: Please allow 10 to 14 business days for the courier to be delivered

Business days do not include Saturday or Sunday, and these estimates do not include weekend delivery.


What is your return & exchange policy?
Domestic orders may be returned for an exchange, refund or store credit within 7 days of order receipt provided they meet our eligibility criteria.

All international orders, made-to-order, personalised and sale items are final sale and not eligible for a return or exchange.

Domestic gift returns may be exchanged or returned for store credit that can be used to shop online.

All orders must be accompanied with an order number and record of sale. Shipping fees are not refunded.

What items are eligible for returns?
- Domestic orders within India
- Unused and unwashed items with all packaging items intact
- Return request is within the 7 days time period

What items are non-returnable?
- Made-to-order and personalised items
- Items marked as final sale
- International orders
- Sleeping bags, Bath Time Collection and Feeding Bibs items
- Free gifts or promotional items with retail value

- The return request is made outside the specified time frame

How do I request for a return?
If your item meets our eligibility criteria above, please email us on within 7 days of order receipt with the following information:

- Your order number and the item you would like to return
- Whether your request is for an exchange, refund or store credit. If you would like an exchange, please let us know which product you would like instead
- Reason for exchange or return
- Photos of the item
- Pickup address and contact number

Our team will get back to you via email in 3-5 working days.

How soon will I get my exchanged item?
Once your return request is approved, it takes 2-4 days to schedule a pick-up for your item and 7-10 days in transit to reach us. Upon arrival at our warehouse, our quality team checks for damages, etc. before authorising the item for an exchange or refund.

If your returned item meets our quality check, the exchanged item will be dispatched from our warehouse within immediately and will reach you in our standard delivery time i.e. 3-7 days for domestic orders.

How soon will I get my refund?
Refunds and store credit are issued approximately 2 weeks after the item has been received at our warehouse and authorised for a return by our quality team. If there are any issues with your return package, the refund may be delayed. Shipping fees are not refunded.

What if I received a damaged item?
If your item was received damaged please notify us via email on within 48 hours of order receipt for an exchange or refund/store credit. In your email, please include all the information requested under the section ‘how do I request for a return?’ along with photos clearly showing the damages.

How do I exchange a gift?
All gifts may be exchanged or returned for store credit, provided they are accompanied with an order number and record of sale.

Terms & conditions
Credit notes for all returns and exchanges will be sent only to the registered email address used to make the purchase.

Replacements will be offered based on availability. If we don't have the product in stock for an exchange, we'll be happy to offer you a credit note.

We are unable to process exchanges or returns without receiving the item back in our warehouse first for a quality check. In case you require an item to be replaced on an urgent basis, we recommend creating a new order for it on our website while your return request is being processed.

Need more help with returns?
Email: |  WhatsApp +91 9971133933 |  Monday to Friday 10am-6pm IST